29%

Increase in Overall HR Retention

29%

Increase in Overall HR Retention

HR teams lacked real-time visibility and tools to effectively support employees during the benefits enrollment process.

Project Summary

As the lead product designer, I created the HR Customer Dashboard (HRCD) — a web-based platform that helps HR professionals track and support employee benefits enrollment in real time. By simplifying a fragmented, high-friction process, I helped SureCo deliver a scalable, user-friendly tool that empowered HR teams and drove better outcomes for employees.

As the lead product designer, I created the HR Customer Dashboard (HRCD) — a web-based platform that helps HR professionals track and support employee benefits enrollment in real time. By simplifying a fragmented, high-friction process, I helped SureCo deliver a scalable, user-friendly tool that empowered HR teams and drove better outcomes for employees.

As the lead product designer, I created the HR Customer Dashboard (HRCD) — a web-based platform that helps HR professionals track and support employee benefits enrollment in real time. By simplifying a fragmented, high-friction process, I helped SureCo deliver a scalable, user-friendly tool that empowered HR teams and drove better outcomes for employees.

Project

HR Customer Dashboard

Client

SureCo

Industry

Health Insurance

My Role

Product Designer (Lead) /
Team Facilitator

Team

PM, 3 Eng

Duration

2024 / 2 months

Results

Efficiency Gains

+30%

Reduction in time spent managing benefit inquiries.

Employee Engagement

+20%

Employee enrollment completion rates increase.

User Satisfaction

4.8/5

HR teams rated the dashboard for usability and functionality.

Problems

HR admins faced multiple pain points

Lack of visibility

HR admins struggled to track employees’ progress through the benefits selection process, leading to inefficiencies.

Lack of visibility

HR admins struggled to track employees’ progress through the benefits selection process, leading to inefficiencies.

Ineffective support tools

Ineffective support tools

Fragmented data

Fragmented data

Goals

Improve Employee Support

Enable HR teams to monitor employee progress and address issues proactively.

Improve Employee Support

Enable HR teams to monitor employee progress and address issues proactively.

Centralize Information

Centralize Information

Enhance Usability

Enhance Usability

Boost HR Efficiency

Boost HR Efficiency

Initial Designs

At SureCo there were no dashboards—just disconnected pages and inconsistent table designs across the platform.

My initial work focused on establishing visual cohesion and introducing a centralized dashboard to give HR teams a clear, actionable view of employee data.

Example SureCo table

I focused on core experiences of the dashboard. Exploring different versions of the: Employee tracking, Bulk actions, Contextual banners, and Tables.

Employee Progress Tracker

The Employee Progress Tracker is a central dashboard component designed to help HR admins quickly see where each employee stands in the benefits enrollment process—making it easier to support employees and boost overall HR efficiency during Open Enrollment.

Exploration of four different progress tracker patterns

Funnel View

Simple Progress Bar

Card Modules

Table View

Funnel View

Each enrollment step is shown as its own graph—but it’s unclear that 187 employees are represented, how the date picker works, or if there should be visual separation between graphs.

Funnel View

Simple Progress Bar

Card Modules

Table View

Funnel View

Each enrollment step is shown as its own graph—but it’s unclear that 187 employees are represented, how the date picker works, or if there should be visual separation between graphs.

Bulk Actions

The Bulk Actions feature allows HR admins to take action on multiple employee records at once—streamlining repetitive tasks and enhancing usability by reducing the time needed to manage benefit updates at scale.

Watch the Bulk Action steps

Send Reminder

Bulk Send Reminder with confirmation dialogs—quickly notify employees and get clear feedback when messages are sent.

Bulk vs Single Action

A list of bulk vs. single actions HR admins can take—streamlining how they manage employee tasks at scale or individually.

Contextual Banners

The Contextual Banners feature surfaces updates—like key deadlines and outstanding enrollments—directly on the dashboard, helping to centralize information and keep HR admins focused on what matters without digging through multiple systems.

We created a prototype that brought together key features—Employee Progress Tracker, Bulk Actions, and Contextual Banners—to centralize information, enhance usability, and boost HR efficiency.

Watch the first prototype

Feedback

To gather feedback for the HRCD project, I interviewed HR admins directly to understand their Open Enrollment experience, pain points, and what they needed most from the dashboard experience.

Employee Progress Tracker

I received feedback that admins didn’t understand what the numbers in the progress tracker represented, so I changed the design to use a simplified bar chart to show overall progress, because we wanted to improve employee support by making it easier for admins to quickly understand overall enrollment status.

See More

Employee Progress Tracker

I received feedback that admins didn’t understand what the numbers in the progress tracker represented, so I changed the design to use a simplified bar chart to show overall progress, because we wanted to improve employee support by making it easier for admins to quickly understand overall enrollment status.

See More

Bulk Reminder

Due to technical constraints, we needed to limit the number of supported bulk actions. While the core design of the Send Reminder flow stayed the same, I simplified the Bulk Actions menu by reducing the available options to keep the experience focused and efficient—allowing HR admins to scale their efforts and quickly reach employees who hadn’t completed enrollment.

See More

Bulk Reminder

Due to technical constraints, we needed to limit the number of supported bulk actions. While the core design of the Send Reminder flow stayed the same, I simplified the Bulk Actions menu by reducing the available options to keep the experience focused and efficient—allowing HR admins to scale their efforts and quickly reach employees who hadn’t completed enrollment.

See More

The banners are super helpful—having key deadlines and reminders right on the dashboard would save me from digging through emails or calendars.

Jamie R.

HR Manager

The banners are super helpful—having key deadlines and reminders right on the dashboard would save me from digging through emails or calendars.

Jamie R.

HR Manager

Contextual Banners

I received positive feedback that the contextual banners were helpful for surfacing key deadlines and outstanding tasks, so the design remained unchanged from the first pass, because they supported our goal of centralizing information and keeping HR admins focused on timely actions.

See More

Contextual Banners

I received positive feedback that the contextual banners were helpful for surfacing key deadlines and outstanding tasks, so the design remained unchanged from the first pass, because they supported our goal of centralizing information and keeping HR admins focused on timely actions.

See More

Table Details

I received feedback that the main Open Enrollment table was missing critical columns—specifically Waivers, Benefit Start Date, and ICHRA Notice Sent—so I updated the design to include these fields, because we wanted to improve employee support and ensure admins had a complete view of each employee’s enrollment status.

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Table Details

I received feedback that the main Open Enrollment table was missing critical columns—specifically Waivers, Benefit Start Date, and ICHRA Notice Sent—so I updated the design to include these fields, because we wanted to improve employee support and ensure admins had a complete view of each employee’s enrollment status.

See More

Final Designs

After a number of adjustments we end up with a new prototype.

Watch the Final HRCD Prototype

HRCD Dashboard

Full view of the HRCD dashboard—showing real-time employee progress, key actions, and critical enrollment info at a glance.

Active Enrollment Banner

Vertical space being a premium I moved this banner into the card header

Additional Column Types

New columns added from feedback—giving admins a clearer view of key enrollment details.

Progress module tooltip

Tooltip provides clarity on key enrollment milestones—helping HR admins stay informed and support employees effectively.

Single Action menu

Scoped down the available actions for the dashboard MVP

Learnings

Early Discovery

Early discovery with real users prevents scope creep and sharpens outcomes.

Early Discovery

Early discovery with real users prevents scope creep and sharpens outcomes.

Action-orientated

Action-orientated

Clarity Drives Action

Clarity Drives Action

Next Steps

Enhanced Analystics

Introduce more contextual insights for enrollment trends.

Enhanced Analystics

Introduce more contextual insights for enrollment trends.

Expand Table Actions

Expand Table Actions

Redesign Employee Profile Page

Redesign Employee Profile Page